Privacy Policy

1. Introduction

Roamveldt ("we", "us", "our") operates an inter-city highway car rental service from Miri, Sarawak, Malaysia. This policy explains how we collect, use, and protect personal data submitted through our website and booking process.

We handle personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). This policy applies to all users of our website and all customers who enquire about or book a rental arrangement with Roamveldt.

2. Data We Collect

When you use our contact form or make a booking enquiry, we may collect the following:

• Full name
• Email address
• Phone number (if provided)
• Travel details (route, dates, message content)

We also collect standard web analytics data through cookies, including pages visited, session duration, and general geographic location (country/region level). See our Cookie Policy for details.

Legal basis for processing: Consent (for cookie-based data), contract performance (for booking-related communications), and legitimate interest (for website operation and security).

3. How We Use Your Data

• To respond to booking enquiries and confirm rental arrangements
• To communicate about your rental — schedule, vehicle, handover point, route details
• To maintain records required for our rental operations and PDPA compliance
• To improve our website through aggregate analytics data
• To comply with legal obligations, including JPJ vehicle rental requirements

We do not use your personal data for unsolicited marketing without your consent.

4. Data Sharing

We do not sell personal data to third parties. We may share data with:

• Service providers: Website hosting and analytics providers operating under appropriate data protection agreements.
• Legal authorities: Where required by Malaysian law or in response to a lawful request from an authority.

5. Data Retention

Booking enquiry data is retained for up to 24 months after the last interaction, to allow for follow-up or repeat bookings. After this period, data is deleted or anonymised. Analytics data is retained in aggregate form and not linked to individual identifiers.

6. Data Protection Measures

• Data is stored on secure, access-controlled servers
• Transmission via the website uses HTTPS encryption
• Access to customer data is restricted to Roamveldt team members who require it for operational purposes
• In the event of a data breach that poses risk to individuals, we will notify affected parties within a reasonable timeframe in accordance with PDPA obligations

7. Cookies

Our website uses cookies for functionality and analytics. You can manage cookie preferences at any time via our Cookie Policy page.

8. Your Rights Under PDPA 2010

Under Malaysia's Personal Data Protection Act 2010, you have the right to:

• Access the personal data we hold about you
• Correct any inaccurate or incomplete data
• Withdraw consent for data processing where consent is the legal basis
• Object to processing for direct marketing purposes
• Request deletion of your data, subject to our legal retention obligations

To exercise any of these rights, contact us at privacy@{{DOMAIN}}. We will respond within 21 working days.

9. Third-Party Links

Our website may contain links to external sites (such as Google Maps). We are not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before submitting personal data.

10. Children's Privacy

Our services are directed at individuals aged 18 and above. We do not knowingly collect personal data from persons under the age of 18. If you believe a minor has submitted data through our website, contact us at privacy@{{DOMAIN}} and we will remove it promptly.

11. Policy Updates

This policy may be updated periodically. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of our website following a policy update constitutes acceptance of the revised terms. For material changes, we will post a notice on our website.

12. Contact

For privacy-related enquiries or to exercise your rights: